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C-Level relationship Executive.

Strategy execution-oriented Executive with extensive experience in Services, Operations, Product Development, Go To Market and Sales, presenting proven results achieved in scaling-up organizations and in organizational restructuring processes.

An agent of transformation and a Team Builder with proven ability to work in multicultural environments.

Last twenty years acting in multi-country operations in the Contact Center, Business Operations, IT Infrastructure Management, Services, Software Industry, Sales & Business Development arenas.

P&L and Financial Management oriented Executive, with year over year improvements shown by the lines of businesses under my management. Proven Management Skills in Finance and Business analytics, P&L and Business Administration.

Executive who has experienced high-growth start-ups (Easyphone), mergers (Easyphone + SSF + Easysoft), acquisitions (Altitude & Intervento) and turnaround situations (Altitude Latino-America), as part of real processes.

Global experience in negotiations with customers, partners and suppliers in multi country deals, conducting projects with high level of complexity and coverage throughout Europe, United States, Latin America and Asia.

About

 Specialties
    • Strategy
    • Business Development
    • Business Process Improvement
    • Management Consulting
    • Negotiation Skills
    • Sales & Pre-Sales
    • Operations & Go To Market
    • SaaS & Cloud Computing
    • Team Management & Leadership
    • Customer Experience
    • Customer Service
    • CRM & Contact Center
    • Services
    • Programme Direction
    • Project Management
    • Software Development
    • Product Management
Personality Traits
    • Avid Self-Learner
    • Computer Geek: all problems can be fixed!
    • Always eager to help!
    • Perfection Seeker
    • Globe Trotter: lived in USA, Brazil, Portugal and Spain

Skills & Profile

Strong skills as a Computer Software analyst & architect, Software Developer and Project Manager, largely exercised during my technical career path, with focus in Contact Center and Customer Experience, Customer Relationship Management (CRM), Information Communications Technology (ICT) and Software areas.

More than 500 international business trips with equally interim assignments in several countries such as United States, Canada, Brazil, Mexico, Taiwan, India, Philippines, UK, France, Poland, Portugal and Spain.

My characteristics include autonomy, self-direction and self-motivation, commitment, action-oriented, able to manage priorities under stressful conditions, dynamism, methodical, detail-oriented and quality driven.

 Languages:

    • English (Native or Bilingual)
    • Portuguese (Native or Bilingual)
    • Spanish (Native or Bilingual)
    • French (Professional Working)

Portfolio

Since 2017 Chief Operations, Strategy & Marketing Officer Altitude Software, Spain
2013 – 2016 Executive Vice-President of Operations Altitude Software, Spain
2009 – 2012 Executive Vice-President Professional Services/Service Delivery Altitude Software, Portugal
2006 – 2008 Executive Director Professional Services and Business Development Altitude Software, Portugal
2003 – 2005 Worldwide Professional Services/Service Delivery Director Altitude Software, Portugal
2002 Latin America Operations Director Altitude Software Latino-America, Brazil
2000 – 2001 North America Professional Services/Service Delivery Director Altitude Software North America, USA
1996 – 1999 Professional Services/Service Delivery Director Easyphone, Portugal
1995 Project Manager for Customer Relationship Management (CRM) Projects Easyphone, Portugal
1993 – 1994 Network & Communications Customer Support Technical Engineer S.S.F – Sociedade de Software Financeiro, Portugal

 I have developed projects at the following companies:
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